Privacy Policy

Effective Date: October 4, 2026
Last Updated: October 4, 2026

This Privacy Policy explains how we ("we," "us," or "our") handle information when you use the Lens AI mobile app for iPhone and iPad (also known as AI Lens, AI Lens App, and Lens App; available on the App Store) and the AllScanAI.com website. The app and the website are operated by the same developer. In this policy, "the App" means the Lens AI mobile app and "the Website" means AllScanAI.com.

In short: Lens AI has no accounts, no ads, no tracking, and no analytics or crash-reporting tools. The photos you scan are sent securely to our AI partners to identify them and are deleted from our servers immediately after your result is returned. We do not sell or share your data for advertising.

1. Information the App Handles

1.1 Photos You Scan

When you take a photo or choose one from your library to scan, the App sends that single photo to our server over an encrypted (HTTPS/TLS) connection. Our server forwards it to the AI and visual-search partners listed in Section 3 to identify the object, translate text, estimate value, or find products and prices.

  • We do not store your photos. Each photo is held in memory or as a temporary file only while your request is being processed and is deleted immediately afterwards. No copy is kept on our servers.
  • For visual search (finding similar items and shopping results), the photo is placed at a temporary, unlisted web address for a few seconds so the search service can read it, and is then deleted.
  • The App only accesses the photos you choose. It does not scan or upload your photo library. The camera is used only while you are scanning.
  • We do not use your photos to train AI models.

1.2 Text and Voice Questions

You can add details to a scan, ask follow-up questions, or chat with the AI. This text is sent with your request to our AI partners to generate an answer and is not stored on our servers.

If you use voice input, the App uses Apple's built-in speech recognition, which converts your voice to text. Your audio is processed by Apple under Apple's Privacy Policy; we never receive the audio, only the resulting text.

1.3 Language and Country Settings

With each scan, the App sends your app language and country/region code (for example "en" and "US") so results, currency, and store prices match where you are. We do not collect your location (GPS) and do not use location services.

1.4 Subscriptions and Purchases

Payments are processed entirely by Apple through the App Store. We never receive your name, Apple ID, email, card number, or billing address.

We use RevenueCat to verify App Store purchases and unlock Pro features. RevenueCat receives your purchase and subscription history (for example which plan you bought and when it renews) together with a random, anonymous ID generated by the App. This ID is not linked to your name, email, Apple ID, or device advertising identifier. Purchase history is used to provide the features you paid for (app functionality) and for aggregated subscription statistics (analytics), such as how many people subscribe to each plan. It is not linked to your identity and is not used for tracking.

1.5 Information Stored Only on Your Device

Your scan history, saved results, favorites, achievements, and app settings are stored only on your device. They are not uploaded to our servers. Deleting the App removes them.

Reminder notifications are scheduled locally on your device. We do not collect a push-notification token. You can turn notifications off at any time in iOS Settings.

1.6 Contact and Feedback Forms

If you send us a message or suggestion from inside the App, or email us, we receive the email address and message you choose to provide. We use them only to reply to you and improve the App. We do not add you to marketing lists or share your contact details.

1.7 What the App Does Not Collect

  • No account, name, email, or phone number is required to use the App.
  • No advertising identifier (IDFA) or other device identifier is collected, and the App does not ask for tracking permission because it does not track you.
  • No third-party analytics, advertising, or crash-reporting SDKs are included in the App.
  • No contacts, location, health, or browsing data is collected.

Apple may provide us with aggregated App Store statistics and crash reports from people who chose to share them with developers in their iOS settings. That data is collected by Apple under Apple's own privacy policy.

2. How We Use Information

  • To provide the App: identifying objects, translating text, estimating value, finding products and prices, and answering your questions.
  • To unlock purchases: verifying your subscription through Apple and RevenueCat.
  • To keep the service running: detecting errors, preventing abuse, and keeping our servers secure.
  • To support you: replying to messages you send us.

We do not sell, rent, or share personal data with advertisers or data brokers, and we do not build profiles about you.

3. AI and Service Partners

To return your result, your photo and any text you add are shared with the following partners. They act as service providers to us, process the data only to return a result, and handle it under their own terms and privacy policies:

Under their API terms, Google and OpenAI do not use data submitted through their paid APIs to train their models. They may keep requests for a limited period solely for abuse and safety monitoring and legal compliance, as described in their policies. We never send them your name, email, or any identifier that would link a photo to you.

Product and shopping results may link to third-party stores and websites (for example Google Shopping or eBay). Those sites have their own privacy policies, which we do not control.

4. The Website (AllScanAI.com)

Photos uploaded to the free web scanner are handled the same way as in the App: they are sent to our AI partners and deleted immediately after processing. To enforce the free daily scan limit, the Website may use essential cookies and temporarily keep your IP address for rate limiting.

The Website uses Google Analytics to measure aggregated visits (such as page views and which pages are popular). Google Analytics uses cookies and is subject to the Google Privacy Policy. You can block these cookies in your browser or use the Google Analytics opt-out add-on. We do not use advertising cookies or retargeting pixels. Google Analytics is used on the Website only and is not included in the App.

5. Data Security

All data sent between the App or Website and our servers is encrypted with TLS. Our servers do not keep scan content. Like any web server, our hosting may keep short-lived technical logs (such as request time and IP address) for security and abuse prevention. These logs are not used for analytics, advertising, or tracking and are automatically rotated. No system is completely immune to risk, but we take reasonable measures to protect the limited data we handle.

6. Data Retention

  • Photos and questions: deleted from our servers immediately after your result is returned.
  • Scan history and settings: kept only on your device until you delete them or the App.
  • Purchase records: kept by Apple and RevenueCat as needed to provide your subscription and meet legal and tax obligations.
  • Support messages: kept for up to 24 months, then deleted unless the law requires longer.

7. Legal Bases (EEA, UK, Switzerland)

We process data to provide the service you request (performance of a contract), for our legitimate interests in keeping the service secure and working, and, where required, with your consent (for example for Website analytics cookies in regions that require it).

8. Your Rights (GDPR and US State Laws, including CCPA/CPRA)

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of your personal data, and to object to or restrict certain processing. Because the App has no accounts and we do not store your photos or scan history, we usually hold no personal data about you. If you have contacted us, you can ask us to delete your messages.

We do not "sell" or "share" personal information as those terms are defined under California law, and we do not use it for targeted advertising. To make a request, email support@. We will respond within 30 days. You may also lodge a complaint with your local data protection authority.

9. Children's Privacy

Lens AI is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has sent us personal information, contact us at support@ and we will delete it.

10. International Data Transfers

Our servers and our partners (including Google, OpenAI, and RevenueCat) may process data in the United States and other countries. Transfers happen over encrypted connections, and our partners use safeguards such as Standard Contractual Clauses where required.

11. Changes to This Policy

We may update this Privacy Policy when our practices or the law change. We will update the "Last Updated" date above, and for significant changes we will provide notice in the App or on this page.

12. Contact Us

Questions about this Privacy Policy or your data? Contact us:

Email: support@
App: Lens AI on the App Store
Website: AllScanAI.com